Responsible Gambling

JokaRoom is committed to promoting responsible gambling and supporting players in Australia to gamble safely, consciously, and within their personal limits. Gambling should always be treated as entertainment, never as a way to make money, recover losses, or solve financial or personal problems.

This Responsible Gambling page is intended for players in Australia and is current as of 26 October 2026. If you feel that gambling is no longer enjoyable, is causing stress, or is affecting your wellbeing, please stop playing immediately and seek support.

Our commitment to responsible gambling

We encourage all players to:

• set a clear budget before playing and only gamble with money you can afford to lose;
• treat gambling as a form of entertainment, not an income source;
• never chase losses;
• avoid gambling when upset, stressed, angry, tired, or under the influence of alcohol or drugs;
• take regular breaks and monitor the time and money spent gambling;
• keep gambling separate from essential spending such as rent, bills, food, transport, and savings.

Signs that gambling may be becoming a problem

Gambling may be harmful if you:

• spend more time or money gambling than you intended;
• try to win back losses;
• hide your gambling from family or friends;
• borrow money or sell belongings to gamble;
• feel anxious, guilty, or irritable when not gambling;
• neglect work, studies, family, or social commitments because of gambling;
• find it difficult to stop or cut back.

If any of these apply to you, we strongly recommend taking action now.

How to take control

You can help manage your gambling by using the following strategies:

• set deposit and spending limits;
• set a time limit for each session;
• take a break from gambling for a day, a week, or longer;
• remove stored payment methods from your account;
• avoid using credit to gamble;
• ask a trusted person to support you in staying within your limits;
• consider self-exclusion if you need a stronger break.

Self-exclusion

If you want to stop gambling for a period of time, self-exclusion can be an effective step. In Australia, the national self-exclusion register for licensed online and phone wagering is BetStop. BetStop allows you to exclude yourself from all licensed Australian online and phone wagering providers in a single process. The minimum self-exclusion period is 3 months, and you can choose a longer period, including a lifetime exclusion. While you are registered, providers must not let you open an account, place bets, or send marketing material. Existing accounts must be closed and any credit balance refunded.

BetStop does not apply to online casino games or other gambling services that are illegally provided in Australia.

BetStop contact details:

• Phone: 1800 238 786
• Availability: Please refer to the official BetStop service for current operating hours and support arrangements.

Where to get help in Australia

If gambling is affecting you or someone you care about, free and confidential help is available across Australia.

Gambling Help Online

• 24/7 online chat with professional counsellors
• Phone: 1800 858 858
• Service available across Australia
• Support is free, confidential, and available for both players and their family members or friends

You can also use email support through Gambling Help Online. Their counsellors are available by email to assess your situation and suggest options, and they typically respond within one business day on weekdays.

Emergency and crisis support

If you or someone else is in immediate danger, or if gambling is linked to suicidal thoughts, domestic violence, or another urgent safety concern, call 000 immediately.

Other crisis supports in Australia include:

• Lifeline: 13 11 14
• Suicide Call Back Service: 1300 659 467
• Beyond Blue: 1300 22 4636
• MensLine Australia: 1300 78 99 78
• Kids Helpline: 1800 55 1800
• 13YARN: 13 92 76

Protecting minors

Gambling is strictly for adults only. We do not permit underage gambling. Parents and guardians should keep login details, payment methods, and gambling devices secure and out of reach of minors. If you believe a minor has accessed gambling services, please contact us immediately and seek appropriate support.

Keeping your account secure

To help prevent unauthorised gambling, we recommend that you:

• use a strong and unique password;
• never share your account details with anyone;
• log out after each session, especially on shared devices;
• keep your payment details private;
• contact support if you suspect someone else has accessed your account.

Financial responsibility

Never gamble with borrowed money or funds needed for essential living costs. If you are struggling financially, it may be helpful to speak with a financial counsellor or trusted support person before gambling again. Gambling losses should never be chased or recovered through further gambling.

Support for family and friends

Gambling harm can affect partners, children, relatives, and friends. If someone close to you may have a gambling problem, encourage them to seek help early, offer non-judgmental support, and avoid giving them money that could be used for gambling.

Our responsibility

JokaRoom expects all players to gamble responsibly and to use the tools and resources available to manage their gambling. We reserve the right to intervene where there are signs of harmful gambling behaviour, including applying account restrictions, suggesting a cool-off period, or closing an account where necessary and appropriate.

Need help now?

If you think gambling may be causing harm, stop playing now and contact a support service immediately. Reaching out early can make a meaningful difference.

Current as of: 26 October 2026